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Return & Refund Policy

Return & Refund Policy

Thanks for shopping at Rollabae.com. If you are not entirely satisfied with your purchase, we're here to help.

Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

No refunds or exchanges on sale items.

Refunds / Cancellations for skate hire & classes:
No refunds on skate hire or classes once commenced, unless cancelled by Rolla Bae due for the safety of participants due to poor weather conditions or other hazards beyond our control. No refunds for change of mind, early returns or late arrivals. Cancellations must be made in writing, with at least 48 hours notice - if you need to cancel your booking, please email hello@rollabae.com.

Please note that late arrivals to class, beyond 15 minutes, will not be able to participate, unless advised by instructor. Please ensure you arrive on time and allow extra time if you need to hire skate gear.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of shipping will be deducted from your refund. 

Contact Us: If you have any questions on how to return your item to us, please reach out to us hello@rollabae.com